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  E-mail Message: I thought you might be interested in this item at http://summit.worldcat.org/oclc/173720321 Title: Instant messaging reference : a practical guide Author: Rachel Bridgewater; Meryl B Cole Publisher: Oxford : Chandos, 2009. ISBN/ISSN: 9781843343585 1843343584 1843343576 9781843343578 OCLC:173720321

  
  

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• Instant messaging.
• Electronic reference services (Libraries)
• Libraries and the Internet.
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Instant messaging reference : a practical guide